דרושים | עבודה | חיפוש משרות תוכנה

מיקום המשרה: תל אביב יפו 

תחומי המשרה: תוכנה, חומרה, Backend Engineer, ניהול ביניים, Senior Backend Developer, Senior Backend Developer 

סוג/היקף המשרה: משרה מלאה 

As a Senior Backend Engineer, you'll dive into complex technical challenges, craft innovative solutions, and play a pivotal role in our mission to revolutionize the way companies understand their customer interactions. We're seeking a Java professional who can leverage their deep knowledge to drive our backend development to new heights.
Youll Own:
System Architecture: Leading the design and implementation of complex, scalable, and high-performance backend services and APIs.
Feature Lifecycle: Taking end-to-end ownership of major product initiatives, from initial design to coordinating delivery across Backend, Frontend, and Product teams.
Engineering Standards: Establishing and driving team-level best practices for code quality, testing strategies, and CI/CD processes.
Youll Solve:
Technical Complexity: Analyzing and debugging intricate challenges across the stack to ensure long-term system reliability.
Cross-Functional Friction: Managing risks and coordinating dependencies between multiple teams to ensure seamless feature delivery.
Scalability Bottlenecks: Implementing preventive measures and high-performance solutions to keep services running smoothly under load.
Youll Impact:
System Integrity: Building the foundation for high-performance services that directly affect the stability and speed of the entire product.
Operational Excellence: Elevating the team's technical bar through the implementation of robust CI/CD and quality processes.
Strategic Delivery: Shaping how major initiatives are executed, ensuring technical excellence is balanced with business milestones.

מיקום המשרה: תל אביב יפו 

תחומי המשרה: תוכנה, הנדסה, מהנדס תוכנה בכיר, AI, AI Engineer, AI Engineer 

סוג/היקף המשרה: משרה מלאה 

As a Senior AI Infrastructure Engineer at our company, you'll lead the development and scaling of our machine learning training and AI infrastructure, enabling our AI and Research teams to build, train, and deploy cutting-edge AI solutions at scale. You'll collaborate across research, engineering, and business teams to create the foundations that power our companys AI innovation.
Youll Own:
Developing and evolving our companys machine learning platform, including shared libraries, development standards, CI/CD pipelines, and ML/AI tooling.
Designing and building scalable infrastructure that supports large-scale model training, experimentation with classic models and LLM, and validation.
Driving MLOps strategy and best practices, partnering with cross-functional teams to improve developer productivity, platform reliability, and operational efficiency.
Youll Solve:
Scaling machine learning infrastructure to support growing AI workloads, increasingly complex models, and rapid experimentation cycles.
Creating standardized, efficient workflows that enable research and engineering teams to move from experimentation to production faster and more reliably.
Youll Impact:
Accelerate AI innovation by building robust infrastructure that enables teams to develop, train, evaluate and validate models efficiently.
Improve the scalability, reliability, and consistency of machine learning development across our companys AI organization.

מיקום המשרה: תל אביב יפו 

תחומי המשרה: תוכנה, חומרה, Backend Engineer, ניהול ביניים, Senior Backend Developer, Senior Backend Developer, Backend Engineer 

סוג/היקף המשרה: משרה מלאה 

As a Senior Backend Engineer, you'll dive into complex technical challenges, craft innovative solutions, and play a pivotal role in our mission to revolutionize how companies understand their customer interactions. We're seeking a strong Python developer who can leverage deep technical knowledge to drive our backend development to new heights.
Youll Own:
System Architecture: Leading the design and implementation of complex, scalable, and high-performance backend services and APIs.
Feature Lifecycle: Taking end-to-end ownership of major product initiatives, from initial design to coordinating delivery across Backend, Frontend, and Product teams.
Engineering Standards: Establishing and driving team-level best practices for code quality, testing strategies, and CI/CD processes.
Youll Solve:
Technical Complexity: Analyzing and debugging intricate challenges across the stack to ensure long-term system reliability.
Cross-Functional Friction: Managing risks and coordinating dependencies between multiple teams to ensure seamless feature delivery.
Scalability Bottlenecks: Implementing preventive measures and high-performance solutions to keep services running smoothly under load.
Youll Impact:
Data Architecture: Architecting systems that handle massive amounts of external data, ensuring high availability and accuracy across diverse APIs and sources.
our companys Evolution: Building the foundation of a new core product that directly influences how sales and marketing teams identify and reach their next customers.
Strategic Delivery: Shaping how major initiatives are executed, ensuring technical excellence is balanced with business milestones.

מיקום המשרה: תל אביב יפו 

תחומי המשרה: תוכנה, חומרה, Backend Engineer, ניהול ביניים, Senior Backend Developer, Senior Backend Developer, Backend Engineer 

סוג/היקף המשרה: משרה מלאה 

As a Senior Backend Engineer on our companys AI Framework team, you will build the foundational platform that enables the entire organization to design, evaluate, deploy, and operate AI agents at scale. This is a new, high-impact team responsible for creating the frameworks, tools, and guardrails that power our companys agentic ecosystem.
Youll work deeply in the agentic space, designing systems for orchestration, evaluation, observability, and safety. The platforms you build will be used by multiple teams across our company, making your impact immediate and company-wide.
Youll Own:
Agentic Framework Architecture: Designing and building our internal agentic framework, leveraging and integrating industry-standard tools such as LangChain, LangSmith, ADK, and similar ecosystems.
Evaluation and Quality Systems: Building evaluation frameworks and workflows for AI agents, including offline and online evaluations, quality metrics, regression detection, and experimentation infrastructure.
Observability, Monitoring, and Guardrails: Providing the organization with robust observability capabilities for AI agents, including tracing, logging, monitoring, cost tracking, and safety guardrails to ensure reliable and responsible usage.
Developer Enablement Platforms: Creating APIs, SDKs, and abstractions that enable product teams to easily build, test, and operate agents while adhering to platform standards.
Cross-Language Integrations: Designing integrations and tooling across Python and Java to enable seamless adoption of the AI framework within our broader backend ecosystem.
Agent Runtime and Execution Engine: Building the runtime responsible for orchestrating agent execution, managing tool calls, maintaining state and memory, and ensuring reliable execution across distributed systems.
Youll Solve:
Agent Lifecycle and Orchestration Complexity: Managing agent execution, tool usage, memory, workflows, and failure modes in production-grade systems.
AI System Reliability at Scale: Ensuring agents remain observable, debuggable, and safe as usage scales across teams and products.
Evaluation and Drift Challenges: Detecting quality regressions, model behavior changes, and unintended agent behaviors through robust evaluation and monitoring systems.
Platform Adoption Friction: Balancing flexibility with guardrails so teams can innovate quickly without compromising reliability, security, or cost controls.
Youll Impact:
Company-Wide AI Enablement: Empowering every engineering team to build agent-based solutions faster, with higher quality and confidence.
Foundational AI Infrastructure: Establishing the core frameworks, evaluations, and observability standards that all AI agents at our company will rely on.
AI Safety and Quality Bar: Raising the bar for how AI systems are evaluated, monitored, and governed across the compan

מיקום המשרה: תל אביב יפו 

תחומי המשרה: תוכנה, אבטחת מידע וסייבר, מהנדס סייבר, מהנדס תוכנה בכיר 

סוג/היקף המשרה: משרה מלאה 

We are looking for a Platform Security Director to lead the engineering of our security infrastructure. Your mission is to build a Security Machine that is as sophisticated as our AI. You will move us beyond traditional "defense" into a "Secure-by-Default" reality, where our multi-cloud infrastructure (AWS and Azure) is hardened, automated, and resilient by design.
Youll Own:
The end-to-end security strategy across Application Security, Cloud (AWS/Azure), and Platform layers, ensuring a Secure-by-Default framework, as measured by deployment coverage, critical vulnerability reduction, and developer adoption metrics.
A unified Security Engineering organization covering AppSec, SecDevOps, and AI Security leadership, collaboration points with adjacent teams (Infrastructure, R&D, Product Engineering), and building and mentoring a high-performing team.
Lead our Platform Security domain - from Layer 7 protections to AWS architecture, security tooling, automated risk scoring, and AI-assisted automation workflows that improve detection and remediation times.
Security controls (WAF, Rate Limiting) embedded into the SDLC and CI/CD pipelines, including mandatory security gates, artifact scanning, and automated deployment checks.
Lead our AI strategy - enabling secure use in our platform products as well as for our internal engineering usage, and scaling AI security governance and controls.
The evolution of scalable infrastructure security, including Kubernetes, containers, IAM, and Zero Trust architectures, strengthening Kubernetes and cloud security posture.
Own and execute the comprehensive Vulnerability Management program, from discovery (SAST/DAST/OSS scanning) through remediation tracking, and manage the external Bug Bounty program, with a focus on improving remediation SLAs and automation coverage.
Mature secure-by-default engineering practices across the SDLC.
Increase developer adoption of automated security tooling.
Youll Solve:
Eliminating manual bottlenecks through code-driven guardrails and frictionless developer experiences.
Securing complex production systems and multi-tenant AI architectures in cloud-native production environments, with a focus on model integrity, training data provenance, data exfiltration prevention, and minimizing unique risks associated with Large Language Models (LLMs), by applying specific AI threat models.
Operationalizing Red/Purple Team exercises, penetration testing, and the Bug Bounty program to ensure a continuous feedback loop that drives proactive risk reduction.
Youll Impact:
Support a culture where security is embedded into the foundation of engineering
Turn security into a strategic product advantage and customer trust differentiator
Improve developer experience by making the secure path the easiest path
Increase engineering velocity while strengthening platform resilience
Shape the future intersection of Security, AI, and Platform Engineering
Create scalable systems, processes, and relationships that grow with the companys innovation pace.

מיקום המשרה: תל אביב יפו 

תחומי המשרה: תוכנה, מתכנת Backend, מהנדס תוכנה בכיר 

סוג/היקף המשרה: משרה מלאה, עבודה היברידית 

As a Senior Backend Engineer, you will play a pivotal role in shaping the architecture and evolution of our backend services. You'll work in a dynamic, collaborative environment where innovation and creativity are encouraged.

What you'll be doing:
Architect, develop, and test cloud-native microservices, ensuring they meet our high standards of scalability and reliability.
Deeply engage with a range of tech stacks, showcasing your expertise beyond a single framework, particularly in cloud services, Linux, and containerized environments like Kubernetes and Docker.
Enhance our platform's core workflow engine, contributing to the development of enterprise-level applications and services that set us apart in the market.
Collaborate closely with cross-functional teams, including sales and customer success, to ensure our solutions are perfectly tailored to customer needs.
Grow a culture of continuous learning and improvement, mentoring team members and guiding their professional development.
Lead best practices in observability by implementing effective logging, metrics, and tracing systems.
Design and build systems with security at the forefront, understanding and applying key security concepts to protect our customers and their data.

מיקום המשרה: תל אביב יפו 

תחומי המשרה: תוכנה, מחשבים ורשתות, מהנדס תוכנה בכיר, ניהול ביניים, Senior DevOps, Senior DevOps 

סוג/היקף המשרה: משרה מלאה 

our company harnesses the power of AI to transform how revenue teams win. The company Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the worlds most successful revenue teams. Powered by the company Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, our company helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.
At our company, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, we are the place to do the best work of your career.
At our company, were on a mission to help companies unlock reality and reach their full potential. As a Senior Site Reliability Engineer (SRE), youll play a key role in shaping our new Production Reliability domain. Youll drive reliability initiatives, lead cross-team projects, and ensure our SaaS platform stays robust, scalable, and efficient. This is a high-impact, hands-on role that demands technical expertise and a proactive approach.
You'll Own
Design, build, and maintain scalable, fault-tolerant systems.
Define and enforce reliability processes, SLOs, SLIs, and SLAs.
Lead complex incident responses, including on-call rotations and postmortems.
You'll Solve
Challenges related to observability, testing, production stability, and development productivity.
Reliability improvements through data-driven decisions.
Complex production incidents.
You'll Impact
Build automation, tooling, and self-service capabilities.
Collaborate with engineering, product, and support teams to embed reliability into everything we do.
Mentor engineers and promote operational excellence across the organization.

מיקום המשרה:  

תחומי המשרה: תוכנה, מתכנת DOT.NET, מתכנת Oracle / PL/SQL, מתכנת Backend 

סוג/היקף המשרה: משרה מלאה 

לחברה יציבה ומובילה בתחומה דרוש/ה מפתח/ת BACKEND.
מדובר על משרה מלאה בשילוב היברידיות ובסביבה טכנולוגית מתקדמת.

מיקום המשרה: תל אביב יפו 

תחומי המשרה: תוכנה, Senior data analyst, דאטה, ניהול ביניים, Senior Data Analyst, Senior Data Analyst 

סוג/היקף המשרה: משרה מלאה 

We are looking for a highly analytical, deeply technical, and proactive Senior Salesforce and Business Applications Analyst to join our team. In this role, you will champion an AI-first approach, leveraging AI across every aspect of your work to optimize efficiency and drive innovation.
You will bridge the gap between business needs and technical execution, taking full ownership of complex systems and driving end-to-end processes. Your focus will be on supporting, enhancing, and automating our operations across various business domains, including Sales, Service, and Marketing.
This hands-on role encompasses managing daily system maintenance, configuring systems, integrating AI-driven workflows, and overseeing projects from inception to completion.
Key Responsibilities:
End-to-End Project Management: Manage complex, cross-functional projects from initial ideation, through requirements gathering, to successful deployment and optimization.
Drive Innovation & Initiative: Act as a proactive change-agent. Identify business gaps, propose innovative solutions, and passionately push new initiatives forward to improve efficiency and performance.
System Ownership: Take full accountability and end-to-end ownership of the systems health, functionality, and alignment with business goals.
Mentorship & Leadership: Guide, mentor, and upskill junior team members, fostering a culture of continuous learning and professional excellence within the team.

מיקום המשרה:  

תחומי המשרה: תוכנה, מיישם SAP, מערכות מידע, ניתוח מערכות מידע 

סוג/היקף המשרה: משרה מלאה 

לארגון בטחוני דרוש/ה מנתח/ת מערכות SAP
במסגרת התפקיד הובלה של אפיון מקצה לקצה למערכות SAP.

מיקום המשרה:  

תחומי המשרה: תוכנה, מחשבים ורשתות, ניהול תוכנה, ניהול - מחשבים ורשתות 

סוג/היקף המשרה: משרה מלאה 

דרוש/ה Delivery Manager.
התפקיד כולל הובלת DELIVERY ביחידה הטכנולוגית בארגון אנטרפרייס.
ניתוח ושיפור תהליכים בארגון, בדגש על אימוץ והטמעת כלים, אוטומציה, שיטות ותשתיות טכנולוגיות מתקדמות (ענן, DEVOPS, CI/CD, AI וכו'), וכן מיקודי AGILE וניהול מוצר.

מיקום המשרה: תל אביב יפו 

תחומי המשרה: תוכנה, מנהל פרויקטים בתוכנה 

סוג/היקף המשרה: משרה מלאה 

Required Senior R&D Program Manager
Job Description
We are a Ground Transportation Solution with the mission to organize all the best mobility providers in one global platform with great UX - optimizing the entire experience from booking and riding to invoicing and analytics to save businesses time and money. We work with a third of the Fortune 500 companies and have over 17K active business customers across the world.
As an R&D Program Manager, you will play a key role in managing complex Agile technology projects as well as helping shape the way teams are working in Agile.
If you are a program manager superstar with a can-do attitude, who loves to get stuff done and is passionate about your work, come and join our team and make an impact.
Key responsibilities:
Lead complex, end-to-end, cross-organizational projects, bridging Development, Operations, R&D, and Product teams to ensure seamless alignment and execution.
Drive the adoption of AI tools to optimize project management, workflows, and productivity.
Drive operational excellence and continuous improvement by coaching teams on Agile methodologies, proactively identifying workflow inefficiencies, refining processes, and fostering deep collaboration between R&D, Product, and Operation teams.
Motivate and align cross-functional teams through transparent communication and stakeholder engagement, influencing effectively across all organizational levels.
Solve challenges and drive impactful outcomes independently.

מיקום המשרה:  

תחומי המשרה: תוכנה, מתכנת Oracle / PL/SQL, ניתוח מערכות, מנתח מערכות Web, מערכות מידע, ניתוח מערכות מידע, מתכנת מערכות מידע 

סוג/היקף המשרה: משרה מלאה, עבודה היברידית 

לארגון גדול ויציב באזור השפלה דרוש/ה מנתח/ת מערכות DIGITAL.
במסגרת התפקיד כתיבת אפיון טכני מפורט עבור הפיתוח בהתאם לצורכי הלקוח.
עבודה מרובת ממשקים פנים וחוץ ארגוניים במתודולוגיית AGILE.
משרה מלאה בשילוב עבודה היברידיות ושעות עבודה גמישות.

מיקום המשרה:  

תחומי המשרה: תוכנה, מיישם SAP 

סוג/היקף המשרה: משרה מלאה 

לחברה מובילה דרוש/ה מיישם/ת SAP PY.

מיקום המשרה: תל אביב יפו 

תחומי המשרה: תוכנה, Product Analyst 

סוג/היקף המשרה: משרה מלאה 

Were currently looking for a Product Analyst to support the Marketplace & Supply product areas. As a Product Analyst, you will go beyond the numbers-defining, analyzing, and translating data into actionable insights about our business, users, and product features. Youll also design and analyze both randomized and non-randomized experiments to optimize performance.
The ideal candidate is passionate about product analytics, user experience, and applied statistics, with a strong drive to make an impact by leveraging both quantitative and qualitative insights to inform business decisions.
Key Responsibilities:
Perform deep-dive analysis, understand ML models and algorithms, and recommend how to improve them.
Conduct quantitative research to drive product recommendations, including cohort analysis, user personas, behavioral segmentation, forecasting, and impact analysis.
Design and analyse randomised and non-randomised experiments to optimise product performance and understand user behaviour.
Collaborate with cross-functional stakeholders to identify business needs and execute end-to-end analytical projects.
Deliver clear, effective presentations of insights to stakeholders at all levels, using visual representations of data.
Define key metrics, analyze usage patterns, and solve challenges that hinder progress toward objectives and key results (OKRs).
Lead independent research and develop new analytics methods during dedicated weekly project time.

מיקום המשרה: תל אביב יפו 

תחומי המשרה: תוכנה, כספים וכלכלה, אנליסט, Data Analyst 

סוג/היקף המשרה: משרה מלאה, עבודה זמנית 

We are looking for an ambitious Business Analyst who is passionate about strategy in the tech space. The Business Analyst will support our business strategy and data-driven decision-making in the core market. Proactively guide business growth , quality, and marketplace efficiency using data analytics and business acumen.
Core mission:
To drive our business growth and operational excellence in the core market by leveraging data-driven insights and strategic thinking. This involves optimizing marketplace performance, developing monetization strategies, providing market intelligence, and collaborating with cross-functional teams to implement impactful solutions. The Business Analyst will be a key contributor to data-informed decision-making, ensuring our competitive edge and sustainable success within the dynamic tech landscape.
Responsibilities:
Idntify and solve business problems using analytical skills and business judgment
Responsible for managing and creating Tableau dashboards and driving data accessibility across teams
Develop monetization plans by changing and maximizing market behavior
Optimize the marketplace for optimal performance and growth
Lead strategic projects with senior management and internal units to improve operations
Pricing structures, products, and more
Set driver acquisition targets for the Supply and operations teams
Provide local market intelligence
Enable data-driven decision-making and business performance tracking
Support daily operations with data and business insights.

מיקום המשרה: כפר סבא 

תחומי המשרה: תוכנה, אבטחת איכות QA, QA תוכנה, בדיקות ידניות, בדיקות תוכנה 

סוג/היקף המשרה: משרה מלאה 

אנחנו מגייסים MANUAL QA Tester!
אם יש לכם/ן ניסיון בבדיקות תוכנה ידניות ואתם/ן מחפשים/ות את האתגר הבא שלכם בסביבה טכנולוגית מתקדמת זו ההזדמנות להצטרף לצוות ה- QA שלנו ולקחת חלק בעבודה על מערכות ביטחוניות מורכבות ומתקדמות!
המשרה ממוקמת בכפר סבא.
מה בתפקיד?
ביצוע בדיקות End-to-End למערכות מתקדמות, כתיבת מסמכי בדיקות STD, STP ו-STR, ניהול והרצת תרחישי בדיקה ועבודה בסביבות Web, Desktop ו-Mobile, לצד חשיפה לטכנולוגיות Android ו-GIS ועבודה כחלק מצוות QA מקצועי.

חושבים/ות שזה יכול להתאים לכם/ן או מכירים/ות מישהו/י שיכולים להתאים?
שלחו קורות חיים במייל.

מיקום המשרה: פתח תקווה 

תחומי המשרה: תוכנה, Data Analyst 

סוג/היקף המשרה: משרה מלאה 

הזדמנות להיכנס לתפקיד עם השפעה אמיתית על חוויית הלקוח כאנליסט/ית דיגיטל!
לארגון פיננסי גדול ומוביל דרוש/ה אנליסט/ית דיגיטל לתפקיד אסטרטגי ובעל חשיפה גבוהה, העוסק בניתוח כלל הנכסים הדיגיטליים והמובייל של הבנק.
במסגרת התפקיד, תובנות והמלצות אנליטיות יועברו ישירות להנהלת הבנק ולמנכ"ל, וישמשו בסיס לקבלת החלטות ולשיפור הביצועים והחוויה הדיגיטלית. התפקיד משלב בין data, אנליזה, מוצר ודיגיטל, ודורש הבנה עסקית לצד יכולת אנליטית גבוהה והיכרות עם עולם הדיגיטל והמובייל. אזור המרכז, עבודה On-Site
מה עושים בתפקיד:
מנתחים את הנכסים והמוצרים הדיגיטליים ומגדירים מדדי הצלחה בונים דשבורדים ומנטרים ביצועים בזמן אמת, כולל איתור תקלות ונקודות נטישה. מחברים מידע ממגוון מקורות - מערכות ליבה, כלי אנליטיקה, Glassbox ומערכות דאטה שונות. הופכים נתונים גולמיים לתובנות עסקיות שמובילות להחלטות ולשיפור בפועל. עובדים מול מנהלי מוצר, מנהלי ערוצים וגורמים טכנולוגיים ומוודאים שהממצאים מתורגמים לשינוי. מזהים צווארי בקבוק באופן פרואקטיבי וממליצים על שיפורים מודדים את האימפקט של שינויים על חוויית הלקוח ועל היעילות התפעולית. מטמיעים יכולות מדידה כבר משלב הייזום של מוצרים חדשים.

מיקום המשרה:  

תחומי המשרה: תוכנה, אינטרנט ודיגיטל, מסחר אלקטרוני Ecommerce, מנהל דיגיטל, Data Analyst 

סוג/היקף המשרה: משרה מלאה 

אם מחקר הוא חלק מהאופי שלך,
אם עולם הדיגיטל והמדיה מסקרן אותך באמת,
ואם ברור לך שאינסייט שמזיז את המחט נולד רק כשמחברים את כל חלקי הפאזל - יכול להיות שהמקום שלך איתנו.
חברה מגייסת אנליסטים ואנליסטיות עם ניסיון משמעותי בניתוח, הובלה ואופטימיזציה של פעילויות איקומרס ומדיה דיגיטלית.
אנחנו מחפשים אנשים שיודעים לא רק לקרוא את הנתונים - אלא להבין את הסיפור שמאחוריהם, לזהות הזדמנויות ולהפוך תובנות להמלצות מעשיות ולשיפור בתוצאות העסקיות.
אם יש לך שילוב של חשיבה אנליטית, הבנה עסקית ורצון אמיתי להשפיע - נשמח להכיר.

מיקום המשרה: רמת גן 

תחומי המשרה: תוכנה, מהנדס תמיכה, מחשבים ורשתות, תמיכה טכנית - מחשבים ורשתות, הנדסה, מהנדס תמיכה 

סוג/היקף המשרה: משרה מלאה 

We are looking for a Technical Support Engineer to join our highly experienced global team.

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Platform.



What Youll Do

Serve as our customers single point of contact for any tech-related matters
End-to-end ownership of customer support cases from opening until closure, ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs - be the technical voice of the customer within Coralogix
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to the appropriate internal teams